Senior Collaboration Technical Services Systems Integration Specialist / Technical Lead - Remote

Overview

The Senior Collaboration Technical Services Systems Integration Specialist / Technical Lead is an advanced subject matter expert involved in complex environments for installation, integration, deployment, configuration, and fault management, working remotely to meet client requirements.

In Short

• Lead complex technical integration projects.
• Interact with clients on-site and remotely.
• Delegate tasks to engineers and technicians.
• Write reports and maintain project documentation.
• Coach and mentor junior team members.
• Engage with vendors for escalations.
• Perform installations and troubleshooting of Cisco technologies.
• Ensure quality of work aligns with performance targets.
• Take ownership of relevant technologies.
• Provide third line support and problem management.

Requirements

• Bachelor's degree in Information Technology or related field.
• Valid CCIE Collaboration Certification required.
• Advanced experience with Cisco Unified Communications technologies.
• Strong knowledge of voice gateways and media resources.
• Excellent verbal communication skills.
• Proven project management experience.
• Ability to coach and mentor team members.
• Advanced customer engagement skills.
• Experience with virtualization and Cisco video solutions.
• Experience in multi-cluster call manager environments.

Benefits

• Diverse and inclusive work environment.
• Opportunities for professional growth and certification.
• Access to cutting-edge technology and tools.
• Global collaboration with experts in the field.
• Comprehensive benefits package.
• Flexibility of remote work.
• Support for innovation and creativity.
• Commitment to diversity and equal opportunity.
• Investment in research and development.
• Participation in a global network of professionals.