Technical Support Specialist - Remote

Overview

Bitsight is a cyber risk management leader transforming how companies manage exposure, performance, and risk for themselves and their third parties. Companies rely on Bitsight to prioritize their cybersecurity investments, build greater trust within their ecosystem, and reduce their chances of financial loss.

In Short

• Address Level 1 product and technical questions via email and chat, and occasionally on the phone.
• Triage, prioritize, escalate, and resolve customer tickets.
• Identify common issues faced by customers and develop help content.
• Collaborate with product managers and engineers to answer customer questions.
• Help build internal support tools and suggest changes to policies and processes.
• Work 1PM - 10PM GMT.
• 0-2 years customer support experience preferred.
• Strong technical problem-solving skills required.
• Excellent English communication skills, both written and verbal.
• Experience with MS Office or Google Apps.

Requirements

• 0-2 years customer support and/or training experience in the Internet software or content space.
• Must be open to working 1PM - 10PM GMT.
• Experience in a high volume call/email/chat support role.
• Strong technical problem-solving skills.
• Ability to adapt to an ever-changing platform.
• Top-notch English communication skills, both written and verbal.
• Experience with MS Office, Excel, Outlook, Word and PowerPoint or Google Apps.
• Passionate about providing phenomenal customer experiences.

Benefits

• Best in class benefits.
• Inclusive company culture.
• Opportunities for professional growth.
• Supportive work environment.
• Commitment to diversity and equal opportunity.