NPS Prism is a leading cloud-based customer experience (CX) benchmarking and operational improvement platform, owned by Bain & Company. Launched in 2019, the company has quickly grown to a team of over 200 professionals, providing actionable insights and analysis to help clients enhance their customer experiences. NPS Prism leverages robust sampling, research, and analytic methodologies to offer clients a comparative view of their Net Promoter Score (NPS) and customer journey performance against competitors. Committed to diversity, inclusion, and collaboration, NPS Prism fosters an environment that encourages personal and professional growth, making it a part of Bain & Company, a globally recognized top management consulting firm.