Customer Success Manager - Remote

Overview

Nozomi Networks is seeking a Customer Success Manager to engage with Critical Accounts, ensuring high customer satisfaction and retention while driving product use.

In Short

• Develop and manage customer portfolio.
• Drive customer lifecycle and deliver exceptional service.
• Minimize customer churn through success plans.
• Resolve customer requests and improve experience.
• Analyze data to influence customer engagement strategies.
• Maintain accurate customer information.
• Act as a brand ambassador for Nozomi.
• Collaborate across departments for customer outcomes.
• Provide feedback for product design and development.
• Create training materials for the team.

Requirements

• Experience in customer service or success roles.
• Strong communication and interpersonal skills.
• Ability to multi-task and stay organized.
• Proactive and self-driven nature.
• Leadership skills engaging with various stakeholders.
• Experience in process analysis and optimization.
• High computer literacy and quick learning ability.
• Knowledge of customer success processes.
• Experience in creating documentation.
• Active listening skills and passion for service.

Benefits

• Health & Wellness benefits.
• Financial benefits.
• Work-Life Balance.
• Flexible Time-Off.