Consumer Operations Associate (Contract) - Remote

Overview

The Consumer Operations Associate will play a critical role in advancing our mission, by helping our consumers put their best financial foot forward. This will include responding to and resolving consumer inquiries and disputes, and other ways to help scale our growing consumer operations function.

In Short

• Learn how our operational and support systems work and begin communicating directly with our consumers
• Understand what drives our consumers
• Obtain a general understanding of Nova Credit’s products
• Get to know your fellow Novans

Requirements

• 1-2 years of experience in a client or consumer-facing role (e.g., online customer support or call center customer support)
• Impeccable verbal and written communication
• Knowledge of Salesforce Service Console and/or other similar customer ticketing software
• High consumer empathy

Benefits

• Dynamic and inclusive work environment
• Opportunity to impact the lives of people historically excluded from the credit system
• Support for professional growth and development