Financial Services Specialist - Remote

Overview

As a Financial Services Specialist at Nordstrom, you will be an Ambassador for the company, providing exceptional customer service in a fully remote environment.

In Short

• Handle phone calls from customers in a virtual environment.
• Provide solutions-oriented support for various financial products.
• Work autonomously with minimal supervision.
• Must have a quiet and secure workspace.
• Flexible schedule required, including weekends.
• Complete a 10-week training program.
• Eligible for incentives after training.
• Pay range is $16.50 - $28.00 per hour.
• Work from home subsidy of $50/month.
• Must demonstrate strong analytical and communication skills.

Requirements

• 1+ years of experience in customer service.
• Ability to handle a high volume of calls.
• Strong technical troubleshooting skills.
• Excellent verbal and written communication skills.
• Ability to work a flexible schedule.
• Self-motivated and able to work independently.
• Experience with multiple systems and dual monitors.
• Respect for confidentiality and integrity.
• Strong problem-solving and decision-making skills.
• Ability to work in a distraction-free environment.

Benefits

• Medical/Vision and Dental coverage.
• Retirement plans and Paid Time Away.
• Life Insurance and Disability benefits.
• Employee Merchandise Discount.
• Employee Assistance Program (EAP) resources.