Customer Service Manager Benelux - Remote

Overview

Nomad Digital has an exciting opportunity for a Customer Service Manager to join our Operations & Maintenance team, based in Utrecht, Netherlands.

In Short

• Accountable for maintaining and delivering Service Management activities for the customer base across the Benelux region.
• Act as the key communicator between customers and Nomad’s Service and Support teams.
• Ensure services are delivered in line with contractual requirements.
• Manage Major Incidents & Problems through to resolution.
• Planning resources to maintain service delivery within SLA’s.
• Maintain and update risk & opportunity analysis for each customer.
• Take responsibility for Life Cycle management process for each customer.
• Ensure Service Integrity through appropriate security controls.
• Manage supply of services delivered by 3rd parties.
• Hold regular team meetings for effective communication.

Requirements

• Degree preferred.
• Experience of planning and running projects.
• Experience of ITIL v4 processes and Service Desk Activity.
• Experience of managing and developing a team.
• Good understanding of ITIL.
• Languages: Dutch (required), English (required).

Benefits

• Access to the latest technology in the field.
• Collaborative and innovative work environment.
• Opportunities for professional development.
• Inclusive and diverse workplace culture.
• Flexible working arrangements considered.