Remote Otter LogoRemoteOtter

Troubleshooting Specialist - Remote

Posted 14 hours ago
Customer Service
Full Time
Germany, France, Spain

Overview

You will support drivers and depots remotely via video calls, guiding them through troubleshooting steps to resolve device issues without requiring a site visit.

In Short

  • Conduct video troubleshooting sessions / sometimes multiple sites per day
  • Guide users through resets, cable checks, and device setup
  • Use Teams, potentially Intercom, for live support
  • Start early, around 6am Europe time, to align with depot activity
  • Log all interactions and outcomes clearly
  • Identify trends and recurring issues
  • Provide daily summaries and insights to the team

Requirements

  • Fluent in relevant European languages + strong English
  • Clear communicator, able to guide non-technical users
  • Highly organised with strong documentation skills
  • Comfortable working in a fast-paced, high-volume environment
  • Calm under pressure, structured in approach

Benefits

  • No specific benefits listed
Nir Yu logo

Nir Yu

Nir Yu is a dynamic sales organization focused on identifying and qualifying sales opportunities in a fast-paced environment. The company emphasizes the importance of nurturing leads through effective communication and a structured sales process. With a commitment to leveraging technology, including HubSpot for lead management, Nir Yu seeks team members who are not only skilled in sales but also possess a strong understanding of cloud-based software services. The company values a positive team culture and encourages continuous learning and adaptation to new technologies.

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