Customer Service Data Entry (Spanish Speaker) - Remote

Overview

This role is for bilingual candidates (English and Spanish) and involves recruitment of households for the Nielsen Consumer Panel, ensuring data quality and adherence to company policies.

In Short

• Remote role based in Houston, Texas with 20-30% travel.
• Responsible for recruiting households for data collection.
• Maintain assigned households for quality data transmissions.
• Educate panelists on product scanning and survey completion.
• Utilize recruitment techniques to achieve goals.
• Collaborate with various teams to ensure compliance with methodology.
• Strong customer service and human relations skills required.
• Ability to work flexible hours including evenings and weekends.
• Must be comfortable with in-person interactions in various home environments.
• Comprehensive benefits package offered.

Requirements

• Bilingual in Spanish and English.
• Strong customer service skills.
• Ability to follow directions and meet deadlines.
• Excellent teamwork and organizational skills.
• Strong analytical and computer skills.
• High School Degree or GED required; Bachelor’s Degree is a plus.
• Willingness to travel and work outdoors in various weather conditions.
• Ability to interact with diverse households.
• Capable of navigating different home environments.
• Must be able to support other teams as needed.

Benefits

• Comprehensive healthcare plan (medical, dental, vision).
• 401(k) retirement plan with company matching.
• Flexible spending accounts and Health Savings Account.
• Life and AD&D insurance.
• Tuition reimbursement.
• Discretionary paid time off program and 11 paid holidays.
• Flexible working environment.
• Volunteer time off.
• LinkedIn Learning access.
• Employee-Assistance-Program (EAP).