Bilingual Customer Service Specialist (Entry Level) - Remote

Overview

As a Bilingual Customer Service Specialist at Nielsen, you'll play a vital role in shaping the future of media measurement, interacting with and supporting our valued panel families.

In Short

• Cultivate and maintain strong relationships with Nielsen panel families.
• Conduct engaging phone interviews to verify eligibility and ensure seamless onboarding.
• Collect accurate device information and ensure data collection integrity.
• Exceed performance goals related to sample quality and customer satisfaction.
• Fluency in both English and Spanish (written and verbal) is required.
• High school diploma or equivalent work experience.
• Flexible hours with shift options.
• Combination of in-office and remote work.
• Financial support for internet connectivity expenses for teleworking.
• Major Medical Expenses coverage for family.

Requirements

• Fluency in both English and Spanish (written and verbal) is a must.
• High school diploma or equivalent work experience.

Benefits

• 9% in grocery vouchers.
• 13% savings fund.
• Life insurance.
• 50% vacation bonus.
• 30-day Christmas bonus (Aguinaldo).
• Flexible hours (hybrid role).
• Major Medical Expenses coverage (spouse and children under 25 years).