Senior Product Manager - Autopilot Knowledge - Remote

Overview

The Senior Product Manager for Autopilot Knowledge at NICE will lead the vision, strategy, and product roadmap for Customer Experience Analytics solutions, focusing on innovative AI-driven solutions.

In Short

• Lead product management for Autopilot Knowledge.
• Focus on Generative AI and Large Language Model solutions.
• Establish product vision and strategy.
• Work with cross-functional teams to deliver products.
• Optimize product profitability and customer satisfaction.
• Develop market and product requirements.
• Manage product lifecycle from definition to launch.
• Communicate product value to various stakeholders.
• Participate in customer-facing sales meetings.
• Conduct competitive analysis.

Requirements

• Bachelor’s Degree in relevant field; Master’s preferred.
• 8+ years of experience in product management or related roles.
• Excellent communication skills.
• Experience advocating for customer needs.
• Strong project management and leadership skills.
• Ability to work in a self-directed manner.
• Experience with Contact Center solutions preferred.
• Knowledge of telephony infrastructure is a plus.
• Experience with SaaS products.
• Ability to manage multiple projects simultaneously.

Benefits

• Flexible hybrid work model (2 days in office, 3 days remote).
• Opportunity to work with innovative technologies.
• Collaborative and dynamic work environment.
• Engagement with a diverse range of customers and partners.
• Professional development opportunities.