Director of Enterprise Client Success - Remote

Overview

The Director of Client Success is responsible for leading the Enterprise Client Success team at Nextech, focusing on customer engagement, success, retention, and growth.

In Short

• Lead and mentor the Enterprise Client Success team.
• Drive customer lifetime value and business transformation.
• Represent the voice of the customer within the organization.
• Collaborate with sales teams to manage leads effectively.
• Provide monthly executive level reports on department data.
• Maintain client renewal rates above company goals.
• Attend trade shows to strengthen client relationships.
• Identify at-risk clients and implement improvement plans.
• Promote a customer-centric mindset across the organization.
• Work closely with company leadership to improve customer satisfaction metrics.

Requirements

• 10+ years of client success/account management experience.
• Experience managing Enterprise level client relationships.
• Exceptional written and verbal communication skills.
• Strong problem-solving and interpersonal skills.
• Ability to work effectively with all levels of the organization.
• Empathy and strong listening skills.
• Data-driven decision-making abilities.
• Ability to travel throughout the year.
• SaaS and healthcare experience preferred.
• Bachelor’s Degree preferred.

Benefits

• Generous annual bonus opportunity.
• 401(k) with Employer Match.
• Flexible Time Off policy.
• 10 paid holidays + 1 floating holiday.
• Volunteer Time Off.
• Insurance: Medical, Dental, and Vision plans.
• Health Savings Account with employer match.
• 100% Company-Paid Parental leave.
• Wellness Program with discounts on medical premiums.
• Corporate Discounts on Retail, Travel, and Entertainment.