Legal Supervisor - Remote

Overview

The Supervisor leads and develops our legal support teams, ensuring they have the coaching, resources, and accountability needed to deliver exceptional client service and high-quality legal work. This is a people management role, not a legal production role you will not be drafting documents, preparing filings, or managing cases yourself. Instead, you will manage the people who do that work, freeing our attorneys to focus exclusively on legal strategy.

In Short

• Lead and develop legal support teams.
• Provide coaching and performance management.
• Ensure operational excellence and process enforcement.
• Handle client escalations and service excellence.
• Conduct performance reviews and manage HR issues.
• Build a positive team culture aligned with firm values.
• Track key performance indicators.
• Identify training needs and coordinate skill development.
• Foster a mission-driven mindset serving immigrant communities.
• Work remotely and lead distributed teams.

Requirements

• 3–5 years managing teams in high-volume environments.
• Proven track record of coaching and developing team members.
• Experience in process-driven industries.
• Exceptional communication and interpersonal skills.
• Bilingual (Spanish/English) strongly preferred.
• Comfortable with ambiguity and fast-growth environments.
• Proficient in technology and case management systems.
• Ability to track metrics and drive performance improvements.
• Experience handling escalated client interactions.
• Strong problem-solving skills.

Benefits

• Opportunity to change lives of undocumented immigrants.
• Environment that challenges personal growth.
• Supportive team culture focused on accountability.
• Professional development opportunities.
• Flexible work arrangements in a remote setting.
• Engagement in meaningful work with a mission-driven organization.
• Access to resources and tools for team management.
• Collaboration with experienced legal professionals.
• Recognition for team achievements.
• Competitive salary and benefits package.