Technical Team Leader - Remote

Overview

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

In Short

• Monday - Friday 40 hours a week.
• Company Vehicle included.
• Provide leadership to a technical team.
• Work with clients in the education sector.
• Act as an escalation point for team members.
• Manage scheduling and rostering.
• Collaborate with HR on recruitment processes.
• Ensure compliance with WHS policies.
• Update ConnectWise with tickets and timesheets.
• Identify training needs and support performance management.

Requirements

• Must be a NZ Citizen or hold permanent residency.
• Must have a NZ Driver's License (Full or Restricted).
• Experience with a managed service provider in the IT industry.
• Technical knowledge on Networking, Cloud technologies.
• Proficient in Microsoft Office Suite including Teams.
• Experience with ConnectWise Manage.
• Understanding of computer and network technologies.
• Tertiary qualification in related field or minimum Cert III in IT.
• Certifications like CCNA/CCND, MSCA/MSCE are ideal.

Benefits

• Friendly team environment with strong technical support.
• Opportunity to work with the latest technologies.
• Certification Bonus Program.
• EAP Program – Three free sessions per year.
• Cost price on products from suppliers.
• School holiday projects and training opportunities.