Managed Services Support Specialist Tier 1 - Remote

Overview

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

In Short

• Field incoming help requests from end users via telephone and e-mail courteously.
• Document all pertinent end user identification information.
• Build rapport and elicit problem details from help desk customers.
• Prioritize and schedule problems, escalating when required.
• Record, track, and document the problem-solving process.
• Perform hands-on fixes at the desktop level.
• Provide network support for client systems.
• Test fixes to ensure problems are adequately resolved.
• Develop procedures and FAQs for end users.
• Work Monday - Friday 7am - 4pm Central Time.

Requirements

• Degree in computer science or equivalent work experience.
• Experience with desktop and server operating systems, including Microsoft technologies.
• Working knowledge of diagnostic utilities.
• Ability to conduct research into computing issues.

Benefits

• Full Benefits including Medical, Dental, Vision.
• 401K match.
• 29 PTO Days including company holidays.