Dispatch Agent - Remote

Overview

Join New Era Technology, where People First is at the heart of everything we do. With a global team of over 4,500 professionals, we’re committed to creating a workplace where everyone feels valued, empowered, and inspired to grow. Our mission is to securely connect people, places, and information with end-to-end technology solutions at scale.

At New Era, you’ll join a team-oriented culture that prioritizes your personal and professional development. Work alongside industry-certified experts, access continuous training, and enjoy competitive benefits. Driven by values like Community, Integrity, Agility, and Commitment, we nurture our people to deliver exceptional customer service.

If you want to make an impact in a supportive, growth-oriented environment, New Era is the place for you. Apply today and help us shape the future of work—together.

In Short

• Position: Dispatch Agent - Remote
• Full Benefits including Medical, Dental, and Vision
• 401K match
• 29 PTO Days including company holidays
• Day-to-day operations of the Service Operations Department
• Communicating with customers and scheduling field technicians
• Coordinating maintenance and agreements
• Assisting with billing and administrative tasks
• Fast-paced environment
• Strong communication and administrative skills required

Requirements

• High school diploma or GED; or related experience
• Proficient in Microsoft Office (Outlook, Excel, PowerPoint, Word)
• Attention to detail and accuracy
• Problem-solving skills
• Strong customer service orientation
• Effective oral communication skills
• Teamwork and collaboration
• Quality management and cost consciousness
• Ethical standards and integrity
• Organizational support and judgment

Benefits

• Comprehensive benefits package
• Opportunity for professional growth
• Supportive work culture
• Training and development access
• Work-life balance with remote flexibility