Client Success Operations Analyst - Remote

Overview

As the Client Success Operations Manager at NeuroFlow, you will be the driving force behind our CS function's operational excellence, leveraging systems and data to transform our implementation and customer experience. You'll own the strategy and execution for our critical CS platforms including RocketLane and Gainsight, turning them from simple tools into strategic assets that reduce our implementation timelines, improve customer satisfaction, and create predictable, scalable processes across our growing customer base.

In Short

• Lead the strategy, configuration, and optimization of our CS tech stack (RocketLane, Gainsight).
• Design and implement dashboards and reporting frameworks for client health.
• Create automated workflows to identify at-risk implementations.
• Develop standardized approaches for implementation milestones.
• Establish a library of implementation templates and playbooks.
• Partner with Product and Marketing teams for effective enablement.
• Create training materials for the CS team.
• Own and report on key CS metrics including customer satisfaction.
• Identify bottlenecks in the customer journey.
• Benchmark CS operations against industry standards.

Requirements

• 4+ years experience in CS Operations or Implementation Operations.
• Experience with CS tools like RocketLane and Gainsight.
• Strong analytical capabilities to turn data into insights.
• Project management experience.
• Excellent communication skills.

Benefits

• Flexible work schedule.
• Unlimited PTO.
• Physical and mental wellness benefits.
• Medical coverage.
• 401K.
• Company-sponsored events.
• Onsite gym and dog-friendly office.
• Commuter benefits and onsite massages.