Manager, Solution Architecture - Digital Experience - Remote

Overview

As a Manager, Solution Architecture focused on digital experience, you will be responsible for leading a team that builds compelling interactive experiences for users, delivering impactful business value to our clients. You'll have the opportunity to make significant contributions to our success by working with the rest of our talented AI team to delight customers. This position is focused on both team management and project contributions in the areas of solution design, architecture, and execution. The team’s focus is front-door technologies, such as support sites, partner management portals, and conversational interfaces.

In Short

• Own all aspects of the Digital Experience Architecture team from team development, training, strategy, sales support, and delivery oversight
• Train and mentor a team of consultants and architects on product and industry best practices
• Oversee enterprise-level engagements with a hands-on approach, providing direction, guidance and architecture best practices
• Act as a trusted advisor for our customers by recommending the most appropriate solution for any challenge, and coach the team to do the same
• Manage the team and day-to-day relationships to ensure exceptional performance across customer engagements
• Drive innovation in the areas of solution delivery, methodology, and reusable assets
• Provide executive level project leadership and sales support
• Travel for targeted customer project meetings and company events
• Act as a NeuraFlash evangelist in the Salesforce Community
• Help cultivate a team and company culture of success and fun

Requirements

• Lead and grow a team of digital experience professionals, while spearheading projects
• 5+ years of experience leading client facing projects leveraging front door focused products, such as Salesforce Digital Engagement and Experience Cloud
• 3+ years of direct team management experience
• Knowledge of core Salesforce CRM functionality, or other dedicated contact center platforms, such as Salesforce Service Cloud
• Hands-on experience building with products such as Einstein Bots, Dialogflow, Lex, or Amazon Connect
• Proficiency in design tools such as Lucidchart, Visio, Figma, or InVision
• Accustomed to working alongside teammates focused on conversational and visual design, and integrating their work into a unified solution
• Ability to speak to delivery approaches and considerations for a range of projects and clients
• Experienced in all phases of professional services delivery and consulting, software development, and testing life cycles
• Experience with building out project and program teams and organizing programs for success
• A history of mentoring others to uplift and inspire, including program organization
• Track record of preparing SOWs, reviewing proposals, and negotiating contracts

Benefits

• Remote & In-Person: Flexibility to work from home or office
• Travel: Up to 25% travel for customer project meetings
• Flexibility: Culture of trust and understanding for work-life balance
• Collaboration: Open communication and feedback culture
• Celebrate Often: Fun team activities and celebrations