Customer Service Representative - Remote

Overview

LeadVenture is looking for a Customer Service Representative to join our team! In this role, you will answer inbound phone calls from past, potential, and existing customers to address questions about the Frazer program and troubleshoot various issues. You will return voicemail messages and follow up with customers throughout all stages of their requests.

In Short

• Answer inbound phone calls from past, potential, and existing customers to answer questions about the Frazer program and troubleshoot any variety of issues.
• Return voicemail messages from customers.
• Follow-up with customers throughout all stages of requests.
• Accurately log all interactions with customers, sales reps, and third parties into internal CRM program.
• Utilize a variety of resources to solve problems effectively and expediently.
• Act as a resource for other employees during the course of a typical day by answering questions posed via internal instant message software.
• Actively participate in various company meetings, workshops, or smaller group meetings; provide feedback and input as part of the overall team, with the goal of improving the software and the company wherever possible.
• Communicate feedback and suggestions.
• Maintain and preserve an appropriate standard of confidentiality.
• Perform additional responsibilities as assigned.

Requirements

• Associates Degree in Information Technology or related field.
• Above-average customer service skills.
• The motivation to succeed in a team-oriented environment, while also working independently.
• Time management and multitasking skills.
• Strong written/verbal communication and mathematical skills.
• Adaptable to change, natural troubleshooting abilities.
• The confidence to make suggestions for process and software improvements.

Benefits

• Supportive team environment.
• Opportunities for personal growth and development.
• Engagement in company meetings and workshops.
• Access to a variety of resources to enhance job performance.