Product Fulfillment Specialist - Remote

Overview

We're looking for a detail-oriented Product Fulfillment Specialist to join our Customer Experience team. In this role, you’ll be responsible for the accurate and timely delivery of both digital and physical product orders.

In Short

• Ensure the accurate and timely fulfillment of both physical and digital product orders, including add-ons and multi-SKU items.
• Manage daily order queues to track and prioritize pending shipments and delivery timelines.
• Communicate effectively with customers and vendors through Zendesk to resolve inquiries and delivery issues.
• Use third-party platforms such as ShipStation, Landr, and others to upload files, track shipments, and complete fulfillment steps.
• Provide light graphic design support (e.g., album art text) using tools like Canva or Adobe Illustrator.
• Collaborate with internal teams via Slack to report updates, escalations, and delays.
• Monitor and optimize fulfillment procedures to ensure continuous improvement and operational efficiency.
• Maintain accurate records for all orders, returns, and vendor communications.

Requirements

• Detail-oriented and proactive.
• Tech-savvy with experience in customer service tools.
• Strong communication skills.
• Experience with order fulfillment processes.
• Familiarity with graphic design tools is a plus.

Benefits

• Opportunity to work in a dynamic team environment.
• Skill development in customer service and fulfillment processes.
• Flexible working hours.