Senior Manager, Process Optimization & Delivery Excellence - Remote

Overview

The Senior Manager, Process Optimization & Delivery Excellence drives continuous improvement across Business and Technical Operations, partnering with leaders to identify inefficiencies and implement best practices.

In Short

• Drive continuous improvement in operations and technology functions.
• Design and implement optimized processes for efficiency and quality.
• Establish process standards and governance frameworks.
• Define and track key performance indicators (KPIs).
• Champion Lean, Six Sigma, and Agile methodologies.
• Collaborate cross-functionally to optimize program management.
• Evaluate process automation opportunities.
• Provide hands-on support for strategic initiatives.
• Build scalable frameworks for repeatable excellence.
• Engage with technology teams for process improvement alignment.

Requirements

• 8-10+ years in process improvement or delivery management.
• Strong knowledge of process improvement methodologies.
• Experience with process mapping and root cause analysis.
• Ability to influence cross-functionally.
• Proficiency in process management tools.
• Strong analytical and problem-solving skills.
• Excellent communication skills.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan.
• Paid leave.
• Tuition reimbursement.
• Employee discounts and perks.