Process Optimization Manager - Remote

Overview

AHEAD is looking for a Process Optimization Manager to enhance operational excellence and deliver high-quality client experiences through innovative IT lifecycle management.

In Short

• Lead process optimization initiatives across operations.
• Organize and manage cross-functional teams for input and collaboration.
• Identify inefficiencies and develop recommendations for improvement.
• Implement tools for data-driven analysis of process effectiveness.
• Prepare and present comprehensive reports to senior leadership.
• Foster a culture of continuous improvement within the organization.
• Manage timelines and accountability for process initiatives.
• Produce documentation and training for new processes.
• Analyze KPIs related to process quality.
• Support the adoption of new processes across departments.

Requirements

• 7+ years of relevant experience in process optimization or quality management.
• Strong project management skills with meticulous organization.
• Experience with quote to cash and procure to pay processes.
• Excellent collaboration and communication abilities.
• Self-starter with a strong analytical mindset.
• Ability to manage competing priorities effectively.
• Exceptional skills in interpreting KPIs and driving actionable strategies.
• Effective verbal and written communication skills.
• Preferred: Bachelor's or advanced degree in relevant fields.

Benefits

• Work in a culture of belonging and empowerment.
• Opportunity to shape core continuous improvement strategies.
• Collaborative work environment with cross-departmental engagement.
• Competitive salary and benefits package.
• Professional development opportunities.