Director of Design, Operations - Remote

Overview

The Director of Design, Operations is responsible for ensuring efficiency in how the team works, removing logistical and procedural obstacles that hinder productivity, and leading operations across the Design Org.

In Short

• Responsible for operational leadership across the Design and Delivery Organizations.
• Promotes best practices that encourage fast learning, quality, reuse, and creativity.
• Ensures effective recruiting, hiring, and growth of the Design Org staff.
• Collaborates with cross-functional teams and leaders.
• Provides support and information to stakeholders.
• Innovates within a compliance-driven government contracting ecosystem.
• Recommends improvements for government digital services procurement and building.
• Focuses on enhancing customer experience for government clients.
• Works to restore trust between people and public institutions.
• Engages in meaningful, impactful work for underserved populations.

Requirements

• Experience in design operations or related field.
• Strong leadership and team management skills.
• Ability to navigate complex compliance-driven environments.
• Excellent communication and collaboration skills.
• Proven track record of improving operational efficiency.
• Experience working with government agencies is a plus.
• Strong problem-solving skills.
• Ability to work in a fast-paced environment.
• Commitment to public service and improving user experience.
• Understanding of design principles and methodologies.

Benefits

• Opportunity to work on meaningful projects.
• Collaborative and supportive work environment.
• Professional growth and development opportunities.
• Engagement in impactful work for underserved communities.
• Flexible work arrangements.
• Competitive salary and benefits package.
• Access to a network of professionals in the field.
• Work-life balance initiatives.
• Commitment to diversity and inclusion.
• Support for continuous learning and innovation.