Solutions Specialist - Engineering & Operations - Remote

Overview

NISC develops and implements enterprise-level and customer-facing software solutions for over 960+ utilities and broadband across North America. Our mission is to deliver technology solutions and services that are Member-focused, quality driven and valued priced. We exist to serve our Members and help them serve their communities through our innovative software products, services and outstanding customer support. NISC has been ranked in ComputerWorld’s Best Places to Work for twenty-two years, and we are looking for qualified individuals to join our Team.

In Short

• Manage the upsell sales process for current Members on assigned technical NISC software and service solutions.
• Monitor, research and follow up with leads for assigned solutions.
• Prepare and deliver proposals for assigned solutions.
• Deliver high to medium-level software demonstrations as requested.
• Follow and update standard operating procedures for each assigned solution.
• Work with internal stakeholders on data analysis and reporting.
• Utilize Salesforce for managing sales opportunities.
• Create, track and update internal Service Center cases.
• Coordinate marketing campaigns for assigned solutions.
• Opportunity to represent NISC at industry conferences.

Requirements

• Bachelor’s Degree in a technical-related field or equivalent experience.
• Knowledge of NISC’s Mapping & Staking, Work Management, Consumer Analytics or Provisioning software solutions.
• Basic understanding of CRM and Salesforce systems.
• Strong verbal and written communication skills.
• Strong presentation skills and ability to actively listen.
• Excellent telephone etiquette and ability to interact effectively with Members/Customers.
• Ability to travel as necessary to meet position goals.

Benefits

• Commitment to NISC’s Shared Values.
• Work closely with various teams including Sales Operations and Professional Services.
• Opportunity for professional growth and development.
• Be part of a recognized best workplace environment.