Phlebotomist Operations Manager - Remote

Overview

A Phlebotomist serves patients by identifying the best method for retrieving blood, preparing specimens for laboratory testing, and performing screening procedures. The Phlebotomist will also act as an operations manager for the designated patient service center (PSC) and oversee Natera’s phlebotomy program at the specified location. Depending upon growth opportunities, this role may also require oversight of other phlebotomists as needed to support patient volume growth.

In Short

• Verifies test requisitions and patient identification.
• Obtains blood specimens through venipunctures and finger sticks.
• Maintains specimen integrity and quality results.
• Tracks collected specimens and maintains daily tallies.
• Resolves unusual test orders and updates job knowledge.
• Manages phlebotomy equipment and may require heavy lifting.
• Assists with managing Patient Service Center vendors.
• Monitors customer feedback and manages small escalations.
• Ensures compliance with legal regulations and safety standards.
• Participates in educational opportunities and maintains training requirements.

Requirements

• Minimum of 5 years of phlebotomy experience.
• 5+ years of high-level customer care experience.
• Managing/supervising phlebotomy operations preferred.
• BS/BA degree preferred.
• High School Diploma required.
• Phlebotomy Certification preferred.
• Bilingual language skills preferred.

Benefits

• Comprehensive medical, dental, vision, life, and disability plans.
• Free testing for employees and their immediate families.
• Fertility care benefits.
• Pregnancy and baby bonding leave.
• 401k benefits and commuter benefits.
• Generous employee referral program.