Customer Success Manager (East Coast) - Remote

Overview

As a Customer Success Manager at n8n, your main goal is to ensure our customers are empowered to succeed with our workflow automation platform, driving higher net revenue retention and annual recurring revenue, reducing churn, and fostering long-term customer relationships.

In Short

• Onboard new mid-market enterprise customers.
• Manage customer retention and upsell opportunities.
• Be the customer’s advocate internally.
• Improve Customer Success processes.
• Work with a diverse team in a fast-paced startup environment.
• Leverage data to track key metrics and analyze customer behavior.
• Collaborate cross-functionally to enhance customer experience.
• Suggest and implement improvements to workflows and tooling.
• Conduct product demos and quarterly business reviews.
• Proactively communicate with customers to add value.

Requirements

• 3+ years of customer success experience.
• Experience in a high-growth B2B SaaS environment.
• Strong technical acumen with complex products.
• Proactive communicator and team player.
• Experience working with mid-sized companies (100-1000+ employees).
• Familiarity with low-code platforms is a plus.

Benefits

• Competitive compensation and equity options.
• Work/life balance with generous vacation days.
• Health and wellness benefits.
• Career growth opportunities with annual budget for skill development.
• Remote-first culture with team bonding activities.
• Transparency in company operations.