Technical Customer Support Specialist - Remote

Overview

Join MyStudio as a Technical Customer Support Specialist, where you will be the front line of our commitment to excellence in customer service. This remote role allows you to engage with customers, solve their inquiries, and provide solutions with enthusiasm.

In Short

• Manage customer support inquiries via chat, phone, and email.
• Ensure accurate documentation of customer interactions.
• Provide timely and friendly responses to clients.
• Troubleshoot and resolve software-related issues.
• Escalate complex issues to appropriate teams.
• Evaluate and improve customer support processes.
• Contribute to a knowledge base for common queries.
• Collaborate with teams to implement improvements.
• Gather customer feedback for product enhancement.
• Work during US working hours (Eastern Time).

Requirements

• 3+ years in a technical support role.
• High school diploma; bachelor's preferred.
• Empathy and a go-getter attitude.
• Proficient in English communication.
• Strong problem-solving skills.
• Experience with customer service software.
• Ability to work during US hours.
• High-speed internet connection required.
• Attention to detail and organizational skills.
• Comfort with a dynamic work environment.

Benefits

• Startup energy and growth potential.
• Make a difference from day one.
• Competitive salary.