Customer Success Manager (m/f/d) - Remote

Overview

With our innovative platform and direct connection to our customers, we are revolutionizing the way craft businesses plan and execute their projects. With Craftnote, craftsmen can save time and costs by replacing paper documents and analog processes with digital workflows, thus increasing the efficiency of their projects.

In Short

• Facilitate onboarding with webinars and training (remote and on-site).
• Design customer experiences by analyzing needs and developing targeted measures.
• Maintain and develop long-term, trusting relationships with customers.
• Engage directly with customers at trade fairs and training sessions.
• Identify opportunities for upselling, cross-selling, or customer retention.
• Provide support via phone, email, or ticketing system (Zendesk).

Requirements

• Experience in customer service, ideally in onboarding and support.
• Technical understanding and experience with systems like Salesforce and Zendesk.
• High level of empathy and communication skills.
• Proactive and team-oriented with the ability to work independently.
• Fluency in German and good knowledge of English.

Benefits

• Flexible working hours and home office arrangements (3 office days per week).
• Permanent contract with attractive salary and benefits.
• Great office environment in Berlin Mitte for hybrid meetings.
• A passionate team committed to shared ideas and decision-making.