Account Manager - Remote

Overview

As an Account Manager, you will help us build strong relationships with our clients, work on their satisfaction, and drive our business growth. Are you a proactive and customer-focused professional who would like to work in an international environment? In this case, this opportunity is for you!

In Short

• Provide a full scope of HR services across assigned teams.
• Drive and implement HR strategies aligned with business objectives.
• Hold regular one-on-one meetings with team members and collect feedback through surveys.
• Facilitate performance reviews and help team members set and achieve their goals.
• Maintain HR reports, metrics, and documentation.
• Design and lead training programs, career paths, and development plans.
• Collaborate with team leads to assess learning needs and build tailored initiatives.
• Organize workshops, mentorship programs, and onboarding experiences.
• Evaluate training effectiveness and adjust approaches based on feedback and analytics.
• Work with recruiting, marketing, and sales to align on people initiatives.

Requirements

• Experience: 2+ years in account management, customer success, or a related field, ideally in IT services or staff augmentation companies.
• Communication skills: exceptional verbal and written communication skills in English (knowledge of other languages is a plus).
• Client-centric: a strong ability to build trust, listen, and develop solutions based on client needs.
• Sales mindset: experience with upselling, cross-selling, and contract renewals is a big advantage.
• Analytical thinking: ability to track key metrics, assess client satisfaction, and recommend improvements.
• Proactive & self-driven: a hands-on professional who takes initiative and thrives in a dynamic environment.

Benefits

• People-oriented management without bureaucracy.
• The frequent comeback of previous employees confirms the friendly climate inside the company.
• Flexible working schedule.
• 29 days of paid time off (18 working days per year, plus 11 days – all national holidays).
• 9 sick leave days.
• Full financial and legal support for private entrepreneurs.
• Free English classes with native speakers or with Ukrainian teachers (for your choice).