CRM Manager (all genders) - Remote

Overview

As a CRM Manager at MUVN, you will play a vital role in helping users complete their verification process and grow our community.

In Short

• Engage with users who have not completed their verification process.
• Handle support tickets and respond to customer inquiries.
• Communicate clearly and kindly with a focus on solutions.
• Document conversations and processes in the CRM system.
• Provide user feedback to the team.

Requirements

• Enjoy talking on the phone and communicating with people.
• Clear expression and a patient, friendly demeanor.
• Independent and reliable work ethic.
• Some experience in customer service or CRM is a plus but not required.
• Fluent in German, both spoken and written.

Benefits

• Flexible working models: Work when and where it suits you best.
• Hybrid and remote work: Flexibility is our program.
• Team offsites: Together we achieve more.
• Free MUVN rides: No usage fees for you.
• Corporate benefits: Discounts at hundreds of online shops.