Customer Service Representative (Remote/In-Office)

Overview

We are seeking a highly motivated and customer-focused individual to join our team as a Home or In office Customer Service Representative. In this role, you will be responsible for providing exceptional customer service to our clients through various channels including phone, email, and chat. Whether working from home or in the office, you will play a key role in ensuring customer satisfaction and loyalty.

In Short

• Respond to customer inquiries and resolve issues in a timely and professional manner
• Provide product information and assistance to customers
• Process orders, returns, and exchanges accurately
• Maintain customer records and update information as needed
• Collaborate with other team members to ensure a seamless customer experience

Requirements

• High school diploma or equivalent
• Prior customer service experience preferred
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities
• Ability to work independently and as part of a team
• Proficiency in Microsoft Office and CRM software

Benefits

• Competitive salary with opportunities for overtime
• Health, dental, and vision insurance options
• 401(k) retirement plan with company match
• Paid time off, including vacation and sick leave
• Flexible working hours to support work-life balance