Remote Otter LogoRemoteOtter

Systems and Data Executive, Support - Remote

Posted 15 weeks ago
Data Analysis
Full Time
UK

Overview

The Senior Systems and Data Executive will enhance support operations and prepare the team for an AI-first future by implementing automation and driving continuous improvement through data analysis.

In Short

  • Analyze data to improve support operations.
  • Collaborate with leadership on performance indicators.
  • Identify automation opportunities and lead improvements.
  • Work with AI Design Specialist on workflow updates.
  • Maintain support automation systems and workflows.
  • Act as liaison between Support and internal teams.
  • Manage requests related to Intercom workflows.
  • Implement optimal support strategies.
  • Drive continuous improvement in support processes.

Requirements

  • 4+ years in customer experience or support operations.
  • 1+ year experience with support automation workflows.
  • Background in data insights and metrics.
  • Detail-oriented with big picture thinking.
  • Experience with cross-functional stakeholders.
  • Strong problem-solving skills.
  • Excellent verbal and written communication skills.
  • Ownership of personal development.

Benefits

  • 27 days holiday plus additional days off.
  • Private medical insurance and wellness resources.
  • Hybrid and remote work options.
  • Weekly socials and company events.
Multiverse logo

Multiverse

Multiverse is dedicated to providing equitable access to economic opportunities for everyone through innovative apprenticeship programs that blend work and learning. By identifying high-potential individuals and creating guided learning experiences, Multiverse addresses critical skill gaps in the workforce. Collaborating with over 1,500 leading companies, including Microsoft and Citi, they have successfully trained more than 16,000 apprentices in essential tech and data skills. With a mission-driven global team, Multiverse aims to redefine the future of work and empower individuals on their professional journeys.

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