Senior Manager, Launch Operations - Remote

Overview

We’re on a mission to provide equitable access to economic opportunity, for everyone.

We close critical skill gaps in the workforce through a new kind of apprenticeship that combines work and learning. We begin by recognizing high-potential individuals both inside and outside of a company's current workforce and then we create applied, guided and equitable learning programs, with measurable impact. Because we believe the world needs a better way to match its potential.

We work with over 1,500 leading companies including the likes of Microsoft, Citi and Just Eat to help solve their business-critical problems, and we’ve trained over 16,000 professional apprentices in the tech and data skills of the future. This is made possible by our global team who are driven to achieve a mission that matters, together.

Join Multiverse and help us set a new course for work.

In Short

• Oversee the end-to-end experience of assigned operations, ensuring quality, outcomes and revenue targets are met via your function.
• Lead and develop a high-performing team of managers and individual contributors, including recruitment, training and performance management.
• Define, implement and maintain consistent quality standards across the team, measured through performance metrics and build the processes to continuously monitor and improve.
• Play a pivotal role in resetting the strategy for how we bring learners onto our programmes, directly impacting learner and client experience and programme success.
• Work closely with Learning and Tech teams to provide feedback on content and programme requirements, ensuring operational readiness for the first few months on programme.
• Stay informed about the broader business landscape, providing relevant feedback and strategies to the organisation.
• Champion continuous improvement and change initiatives, ensuring effective communication and feedback to the team.
• Take ownership of 1-2 strategic projects and sponsor projects led by reports each quarter to positively impact the entire CS Ops organisation.
• Assume responsibility as the P&L owner for all revenue and costs under the managed programmes and apprentices.

Requirements

• 7+ years of related experience, 3+ years in a managing other managers.
• P&L ownership experience; preferred exposure to P&L above $10m annual revenue.
• Demonstrated ability to drive operational excellence and achieve financial targets.
• Proven track record of leading high-performing teams and driving operational excellence.
• Strong analytical skills with the ability to leverage data for decision-making and continuous improvement.
• Cross-functional collaboration experience.
• Excellent strategic thinking and planning skills, with the ability to anticipate future needs.
• Effective communication and leadership skills, with a demonstrated ability to inspire and motivate teams.
• Ability to navigate a dynamic and fast-paced work environment.
• Preferred exposure to tech marketplace, education or high growth business.

Benefits

• Time off - 27 days holiday, plus 7 additional days off: 1 life event day, 2 volunteer days and 4 company-wide wellbeing days and 8 bank holidays per year.
• Health & Wellness- private medical Insurance with Bupa, a medical cashback scheme, life insurance, gym membership & wellness resources through Gympass and access to Spill - all in one mental health support.
• Hybrid & remote work offering - with weekly or monthly visits to the London office and the opportunity to work abroad 45 days a year.
• Team fun - weekly socials, company wide events and office snacks!