Knowledge & AI Content Associate - Remote

Overview

Join Multiverse as a Knowledge & AI Content Associate, where you'll be at the forefront of our AI-first support strategy, crafting user-facing knowledge that enhances both AI-driven answers and our knowledge base.

In Short

• Craft and structure content for learner and client-facing knowledge bases.
• Execute knowledge management processes across departments.
• Analyze product and policy documentation to create user-centric knowledge.
• Identify opportunities for improvement through content and AI performance data.
• Conduct quality assurance checks on AI-generated outputs.
• Support content administration tasks and apply metadata.

Requirements

• 1-2 years' experience in a similar role, preferably in B2B/SaaS or education.
• Interest or experience in AI, conversational design, and prompt engineering.
• Experience in analyzing data to improve content.
• Strong attention to detail and excellent UX writing skills.
• Ability to collaborate effectively with stakeholders.
• Strong problem-solving skills and proactive content management approach.
• Excellent verbal and written communication skills.
• Ownership of professional development and best practices.

Benefits

• 27 days holiday plus additional days for life events, volunteering, and wellbeing.
• Private medical insurance, life insurance, gym membership, and wellness resources.
• Hybrid and remote work options with opportunities to work abroad.
• Weekly socials and company-wide events.