Customer Success Manager - Remote

Overview

The Customer Success Manager will be the key point of contact for North American clients, ensuring their success and satisfaction with our HR tech solutions.

In Short

• Guide clients through the onboarding process.
• Engage with clients to understand their HR challenges.
• Provide training sessions and workshops.
• Develop and maintain strong relationships with stakeholders.
• Conduct regular check-ins to gauge customer satisfaction.
• Act as the main point of contact for inquiries and issues.
• Monitor customer usage patterns for upselling opportunities.
• Collaborate with the sales team for expansion opportunities.
• Gather customer feedback for product enhancements.
• Track and analyze customer success metrics.

Requirements

• Minimum 3 years of experience as a Customer Success Manager.
• Strong understanding of HR processes and challenges.
• Fluent in English with excellent communication skills.
• Customer-focused mindset.
• Ability to work independently and proactively.
• Experience with CRM systems is a plus.
• Availability to work remotely during North American business hours.

Benefits

• Opportunity to impact the HR industry in North America.
• Work in a diverse and inclusive environment.
• Remote work flexibility.
• Collaborate with a passionate team.
• Contribute to innovative HR solutions.