Customer Experience Manager (m/f/d) - Remote

Overview

We are looking for a German-speaking Customer Experience Manager (m/f/d) with a passion for communication and experience with Google Shopping Ads.

In Short

• Work closely with the CEO, CMO, and Head of Sales.
• Build and lead a growing team.
• Manage long-term clients in the EU.
• Set up and support personalized Google Comparison Shopping Services.
• Structured documentation and processes are already in place.
• Work remotely with a preference for the EU.
• Continuous professional development and training.
• Hands-on approach with a focus on technical automation.
• Receive all necessary equipment for your work.
• Join a fast-growing E-Commerce company without external investors.

Requirements

• Entrepreneurial mindset with a focus on systematic work.
• Experience in Client Success, Customer Experience, or Key Account Management.
• At least 3 years of professional experience.
• Experience leading teams is a plus.
• Knowledge of online agencies in the E-Commerce sector.
• Fluent in English (C1) and German (C2).
• Bachelor's degree in Communication, Management, or Marketing.

Benefits

• Attractive salary to match growth plans.
• Proactive decision-making environment.
• Supportive team culture.
• Opportunity to develop new processes and templates.
• Work in a rapidly growing company.