Customer Success Executive - Remote

Overview

The Customer Success Executive at Motors & Cazoo plays a crucial role in supporting customers throughout the buying process, ensuring long-term client retention and satisfaction.

In Short

• Develop customer relationships to promote growth and retention.
• Send and follow up on insights, newsletters, and product updates.
• Champion and promote the brand and products.
• Educate dealers on performance to reinforce value.
• Manage customer satisfaction and timely resolution of queries.
• Provide first line support for multichannel contact.
• Support sales by identifying commercial opportunities.
• Be the voice of the customer, providing feedback internally.
• Work with internal departments to resolve technical queries.
• Assist with ad hoc projects as necessary.

Requirements

• Empathetic and patient with a customer-first approach.
• Strong communication skills, both written and spoken.
• Proactive and solution-oriented in problem-solving.
• Highly organized and motivated to ensure customer satisfaction.
• Ability to build relationships with new people.
• In-depth knowledge of internal systems and processes.
• Well-informed of industry insights and competitors.

Benefits

• Supportive and flexible workplace with a focus on growth.
• Healthy work-life balance and remote work options.
• 25 days holiday per year, increasing with service.
• Private healthcare and dental insurance.
• Generous family-friendly leave.
• Continuous learning opportunities.
• Employee recognition scheme with financial prizes.