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Customer Support Representative (GA) - Remote

Posted 59 weeks ago
Customer Service
Full Time
Georgia

Overview

As a Customer Support Representative, you will provide superior support while being part of a culture dedicated to growth, learning, and advancement.

In Short

  • Address customer inquiries within support channels
  • Utilize knowledge base for common queries
  • Identify and escalate technical issues
  • Contribute to refining customer operations
  • Bridge communication between customers and product teams

Requirements

  • Solid written and spoken English
  • 2 years of customer support experience or relevant degree
  • Commitment to a 40-hour workweek
  • Enthusiasm for customer service
  • Ability to thrive in a remote setting
  • Analytical and critical thinking skills
  • Adaptability and receptivity to feedback
  • Familiarity with tools like Front, Intercom, and Zendesk

Benefits

  • Attractive compensation with pay reviews every six months
  • Clear pathways for advancement
  • Culture that values internal growth
  • Collaborative and innovative working atmosphere
  • Swift and transparent interview process
Motion logo

Motion

Motion is an innovative company dedicated to revolutionizing project management through intelligent systems that automate task coordination and resource management. Unlike traditional project management tools that rely heavily on human oversight, Motion leverages data from users to optimize workflows, enhance productivity, and reduce overhead. With a rapidly growing customer base and a talented team primarily focused on engineering, Motion aims to empower organizations by increasing their productivity significantly. The company fosters a diverse and inclusive workplace, ensuring that all employees are respected and given equal opportunities.

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