Client Advocacy Specialist - Remote

Overview

We are in the business of home ownership and are looking for a Client Advocate Specialist who will find a career home with us. This non-exempt role is perfect for someone who enjoys customer service and working in a fast paced- environment as you will speak daily with our clients, borrowers and employees and must use strong interpersonal and communication skills to demonstrate success in this role. Your tone of voice speaks volumes to the audiences.  

In Short

• Ongoing customer contact and support to ensure complete customer satisfaction
• Answer the phone and direct calls to the appropriate department
• Complete all closing protection letters
• Conduct bankruptcy and patriot searches
• Assist Scheduling Team; scheduling closing appointments with Notaries and Attorneys
• Coordinate customized mailings throughout transaction
• Assist scanning/shipping team, as needed
• Strong customer service focus
• Clear verbal and written communication skills
• Ability to work in fast-paced environment and meet deadlines

Requirements

• High-school diploma or equivalent
• Capability to work both independently and as part of a team
• Problem-solving mindset with ability to multitask
• Familiarity with computers, including online searching and typing

Benefits

• Competitive payrates based on skills and experience
• Extensive benefits package: Medical, dental, vision, HSA, mental health programs, Employee Assistance Program, short term disability, voluntary insurance (LTD, auto, home, life, legal, pet, identify theft), employee discounts
• Paid holidays and generous PTO based on tenure
• Paid volunteer time
• Paid Maternity and Parental Leave
• 401K plan and robust continuous learning opportunities
• Access to discounts that help save money in your daily life