Client Specialist - Remote

Overview

Join École Vanguard School as a Client Specialist and become an integral part of our dedicated team committed to transforming the educational experience for students with severe learning disabilities. At Vanguard, we pride ourselves on fostering a supportive and dynamic environment where our special education teachers, remedial specialists, speech and language therapists, psychologists, and special care counselors collaborate to deliver exceptional educational services. As a Client Specialist, you will play a vital role in ensuring seamless communication and support for our diverse community, aligning with our core values of Communication, Creativity, Determination, Diversity, and Education. You will be at the forefront of client relations, working closely with families and students to understand their unique needs and contribute to their success in regular academic programs. If you are passionate about making a difference in education, we invite you to bring your expertise and creativity to our mission-driven team.

In Short

• Develop and maintain strong relationships with clients to ensure their needs are met and expectations exceeded.
• Communicate effectively with clients, providing information and guidance on educational services offered by the school.
• Collaborate with the educational team to tailor services that align with the unique requirements of clients, ensuring a personalized approach.
• Assist in resolving client queries and concerns by liaising with relevant departments to provide timely and efficient solutions.
• Contribute to the continuous improvement of client services by gathering feedback and participating in strategy development meetings.

Requirements

• Bachelor's degree in Education, Psychology, or a related field.
• Minimum of 2 years of experience in client management or customer service, preferably within an educational setting.
• Strong communication skills with the ability to interact effectively with students, parents, and educational staff.
• Proficiency in both French and English, with the ability to provide support in both languages.
• Demonstrated ability to work collaboratively as part of a multidisciplinary team.

Benefits

• Career Training