Customer Success Strategist - Remote

Overview

The Customer Success Strategist at Morning Consult plays a pivotal role in managing client relationships, ensuring clients derive maximum value from the company's data products and platform.

In Short

• Manage a portfolio of 35–50 client accounts.
• Lead onboarding and training sessions for clients.
• Proactively engage clients to drive product adoption.
• Develop customized dashboards and reports for clients.
• Monitor account health and identify risks or opportunities.
• Drive contract renewals and address client concerns.
• Collect client feedback for product improvements.
• Encourage client advocacy through case studies and testimonials.
• Contribute to team strategy and process improvement.
• Perform other tasks as assigned by the company.

Requirements

• Bachelor’s degree or equivalent experience.
• 4+ years in customer success or related role.
• Experience with market research and client-facing roles.
• Strong verbal and written communication skills.
• Ability to analyze data and create reports.
• Proactive and strategic thinker.
• Composed in challenging situations.
• Motivated by team and individual goals.
• Familiarity with SaaS platforms is a plus.
• Willing to learn and improve continuously.

Benefits

• Opportunity to work with a diverse portfolio of clients.
• Engage in a dynamic and supportive team environment.
• Contribute to the evolution of the Customer Success function.
• Professional development and growth opportunities.
• Work in a company that values data-driven decision making.