Customer Success Manager - Remote

Overview

Moonhub is on a mission to build the world’s first AI recruiter, impacting millions of people’s livelihoods in the recruiting industry.

In Short

• Join the founding customer success team at Moonhub.
• Deliver quality candidates to customers using the Moonhub platform.
• Understand client hiring requirements and manage communications.
• Work cross-functionally with sales and product teams.
• Provide product feedback to influence the product roadmap.
• Minimize churn and maximize customer retention.
• Engage in upselling and contract renewals.
• Adapt quickly to technology products.
• Possess a startup mindset and be execution-focused.
• Strong problem-solving and communication skills are essential.

Requirements

• Ability to learn and use technology products quickly.
• Startup mindset - ability to move quickly and wear multiple hats.
• Execution focused and detail oriented.
• Strong customer problem-solving abilities.
• Clear communication skills.

Benefits

• Be part of a rapidly growing company with significant funding.
• Work in a dynamic and innovative environment.
• Opportunity to influence product development.
• Collaborate with a talented team.
• Flexible working conditions.