VAIB Team Manager (Remote, Friday to Sunday)

Overview

We’re on a mission to make money work for everyone. As a VAIB Team Manager, you’ll lead a team focused on supporting vulnerable customers, ensuring their needs are met with empathy and expertise.

In Short

• Manage a team of VAIB Advisers.
• Provide coaching and support on customer service tasks.
• Monitor service levels and improve team performance.
• Conduct weekly team meetings for engagement and updates.
• Involved in hiring processes and interviews.
• Handle complex customer queries and decision-making.
• Aggregate team feedback for process improvement.
• Ensure secure handling of sensitive data.
• Motivate and engage the team during busy periods.
• Collaborate with other managers for best practices.

Requirements

• Experience managing remote customer service teams.
• Ability to work Friday to Sunday (22.5 hours).
• Leadership and team engagement skills.
• Knowledge of vulnerability and accessibility issues.
• Strong analytical skills for data narrative creation.
• Excellent problem-solving abilities.
• Empathetic approach to people management.
• Stakeholder management and communication skills.
• Experience managing employee relations cases.
• Time management and prioritization skills.
• Familiarity with MacOS, Slack, and GSuite.

Benefits

• Salary range of £18,480 - £21,000 (pro rata).
• £1,000 annual learning budget.
• Remote work setup with provided Macbooks.
• Regular social events and engagement budget.
• Part of an award-winning team.
• Opportunities for professional growth.
• Share options included.
• Supportive work environment focused on diversity.
• Flexible working arrangements.
• Comprehensive benefits package.