Machine Learning Manager, Operations - Remote

Overview

The Machine Learning Manager for Operations at Monzo will lead a team to transform customer service through innovative machine learning solutions, enhancing customer satisfaction and operational efficiency.

In Short

• Lead a team of 5 ML engineers in Operations.
• Develop machine learning strategies and systems for customer service.
• Collaborate with product managers and engineers to implement impactful ML solutions.
• Design and deliver safe and validated ML systems.
• Coach and develop high-performing ML professionals.
• Empower teams to manage the end-to-end lifecycle of ML models.
• Foster a culture of best practices in machine learning.
• Work on ambiguous problems with a product mindset.
• Flexible working hours and remote options available.
• Competitive salary with stock options and benefits.

Requirements

• Experience managing teams of ML professionals.
• Understanding of ML systems and their design.
• Collaboration with senior stakeholders and product teams.
• Empathetic leadership style.
• Ability to thrive in ambiguous situations.
• Desire to build impactful products.
• Adaptability and curiosity for new technologies.

Benefits

• £1,000 annual learning budget.
• Support for relocation and visa sponsorship.
• Flexible working hours.
• Work-from-home setup support.
• Inclusive and diverse work environment.