FOS Expert - Remote

Overview

The FOS Expert will be part of the Complaints team at Monzo, focusing on managing complaints related to the Financial Ombudsman Service (FOS) while ensuring high customer satisfaction.

In Short

• Join the Complaints team as an FOS Expert.
• Handle FOS complaints and case files.
• Communicate regularly with FOS investigators.
• Support customers through challenging issues.
• Work in a fast-growing and dynamic environment.
• Emphasize empathy and customer satisfaction.
• Remote position based in the UK.
• Full-time role with a salary between £28,050 and £32,000.
• Training provided for new employees.
• Opportunities for professional development.

Requirements

• Experience in FOS complaint handling.
• Understanding of customer fairness.
• Ability to work under targets and deadlines.
• Strong investigative skills.
• Excellent written and verbal communication skills.
• Detail-oriented with a focus on fair outcomes.
• Adaptability to change in a growing business.
• Reliable internet access for remote work.
• Ability to explain complex issues simply.
• Empathetic approach to customer issues.

Benefits

• Salary range of £28,050 - £32,000.
• £1,000 annual learning budget.
• Support for remote work setup.
• Share options available.
• Flexible working hours.
• Inclusive work environment.
• Professional growth opportunities.
• Access to training and conferences.
• Emphasis on diversity and inclusion.
• Additional benefits as detailed in the company policy.