Outreach Specialist - Remote

Overview

The Outreach Specialist plays a pivotal role in enhancing Patient Experience and driving Montu’s success by serving as the proactive voice of the call centre, responsible for inbound and outbound patient engagement.

In Short

• Participate in outbound patient outreach and inbound patient calls.
• Identify patient needs and guide them to appropriate resources.
• Manage complaint resolution and patient retention.
• Take ownership of complex patient cases.
• Coordinate with internal teams to resolve inquiries efficiently.
• Conduct proactive outreach based on patient feedback.
• Maintain accurate patient records.
• Support onboarding and treatment journey coordination for patients.
• Work closely with the Outreach Lead to optimise workflows.
• Track and report on key performance metrics.

Requirements

• Experience with high volume customer queries.
• Strong written and verbal communication skills.
• Ability to multi-task and manage time effectively.
• Problem-solving skills to address complex issues.
• Thorough organisational skills.
• High level IT skills.
• Teamwork and collaborative nature.

Benefits

• Access to SAGED courses and learning platforms.
• Discounts with over 450 retailers.
• Work-from-home flexibility.
• Access to co-working spaces.
• Mental health support.
• Private health insurance discount.
• Paid parental leave.
• Work from home equipment allowance.
• Contribute to improving lives in healthcare.