Senior Product Designer - Remote

Overview

As a Senior Product Designer in the CX org, you’ll be at the forefront of shaping customer experience at monday.com.

In Short

• Play a pivotal role under the CX leadership in both strategy and execution to drive customer engagement and loyalty, creating top-notch customer experiences
• Map and optimize the end-to-end customer journey, identifying opportunities to enhance proactive support, such as predictive issue resolution, automated guidance, and personalized recommendations, to improve overall customer satisfaction
• Design intuitive and effective self-service solutions, ensuring customers can independently find answers, resolve issues, and maximize the value of monday.com without needing direct support
• Focus on building a robust self-serve experience, leveraging automation, documentation, and AI-driven tools
• Create tools that empower users and internal teams alike, transforming complex customer flows into simple, seamless, and even enjoyable interactions
• Combine user empathy with strategic thinking to ensure that every experience is smooth, efficient, and feels just right
• In a nutshell, you’ll be the architect of interactions that help users enhance their journey with monday.com and resolve their issues with ease.

Requirements

• With 3+ years of experience as a UX/UI Designer, you have a strong portfolio of intuitive, user-centered design solutions for digital products (B2B or others).
• You thrive on simplifying complex challenges and love breaking down intricate workflows into intuitive, easy-to-use solutions.
• You see possibilities where others see obstacles and are not afraid to rethink how things work to improve the experience.
• You notice the little things—the perfect interaction, the smooth transition, the way every element feels just right.
• You work seamlessly with cross-functional teams and are skilled at presenting designs and strategies clearly.
• You’re always on top of the latest design tools and trends, excited to lead with modern solutions.
• You’re relentless in your pursuit of understanding the user’s needs and designing experiences that make their lives easier.

Benefits

• Join a team that thrives on creativity, innovation, and pushing the boundaries of what's possible.
• Work on impactful products that reach millions of users globally.
• Get the autonomy to make big decisions while being supported by a collaborative team.
• Help elevate the CX experience and make a meaningful impact on service delivery.