Experienced Customer Support Specialist in the Insurance Industry - Remote

Overview

We are looking for an experienced Customer Support Specialist with over 5 years of experience in customer service, ideally from the insurance sector, to join our team. You will handle customer inquiries professionally and empathetically, whether remotely or at our Rostock location.

In Short

• Process incoming customer inquiries via phone and email.
• Provide comprehensive advice on our insurance products and services.
• Maintain and manage customer data diligently.
• Support our review portals and contribute to positive public perception.
• Collaborate closely with other departments for seamless service experience.
• Propose and actively implement process optimizations.

Requirements

• At least 5 years of experience in customer support (call center, insurance, e-commerce, or similar industries).
• Proficient in handling phone and written inquiries, including complaints.
• Strong customer and service orientation, even in challenging situations.
• Independent, proactive, and responsible work style.
• Motivated to develop, team-oriented, and curious about new topics.
• Fluent in German and English, both written and spoken.

Benefits

• Permanent full-time employment (part-time models possible).
• Independent work with a competent team.
• Practical onboarding into the company and your area of responsibility.
• Experienced colleagues will support and coach you.
• Opportunities for involvement, short decision-making paths, and a flat hierarchy.
• Start-up feeling with the security and dynamics of an expanding, award-winning company.
• Steep learning curve and great development opportunities.
• Training and further education at our expense.
• International team and projects.
• Diverse company events.
• Office space directly by the Warnow, good transport connections.
• Flexible home office regulations.
• Working hours from Monday to Friday (no weekend or holiday work).