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Customer Support Representative - Japanese - Remote

Posted 18 weeks ago
Customer Service
Full Time
Japan

Overview

As a Customer Support Representative, you will provide exceptional service to customers of a top music streaming service, responding to inquiries in Japanese.

In Short

  • Fully remote opportunity
  • Respond to customer inquiries via inbound messages
  • Work with a top music streaming service
  • Must be proficient in Japanese and English
  • Complete language assessments for qualification
  • Passionate about music
  • Exceptional customer service skills required
  • Join a dynamic team
  • Flexible working environment
  • Opportunity for growth within the company

Requirements

  • Fluency in Japanese and English
  • Experience in customer service
  • Strong communication skills
  • Ability to work independently
  • Passion for music
  • Proficient in using messaging platforms
  • Ability to handle customer inquiries professionally
  • Willingness to complete language assessments
  • Strong problem-solving skills
  • Team player attitude

Benefits

  • Work from home
  • Flexible hours
  • Opportunity to work with a leading brand
  • Supportive team environment
  • Career advancement opportunities
  • Access to music industry insights
  • Comprehensive training provided
  • Competitive compensation
  • Work-life balance
  • Employee recognition programs
ModSquad logo

ModSquad

ModSquad is a leading provider of digital engagement services, specializing in community management, customer support, and content moderation. The company leverages a global workforce of skilled professionals to deliver tailored solutions for brands across various industries. With a focus on flexibility and scalability, ModSquad helps businesses enhance their online presence and foster meaningful connections with their audiences.

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