Manager of Customer Success Coordination Team - Remote

Overview

The Manager of the Customer Success Coordination Team is responsible for leading a team of Customer Success Coordinators (CSCs) who support Customer Success Managers (CSMs) by managing administrative tasks, streamlining operations, and ensuring customer success processes run efficiently.

In Short

• Lead a team of Customer Success Coordinators.
• Manage administrative tasks and streamline operations.
• Oversee team performance and optimize workflows.
• Conduct regular meetings to foster collaboration.
• Ensure timely support for Customer Success Managers.
• Monitor team workload and distribute responsibilities.
• Act as a liaison between teams for collaboration.
• Maintain accurate customer data in CRM tools.
• Develop KPIs to measure team effectiveness.
• Provide reports on team performance to leadership.

Requirements

• Graduation required.
• 3-5+ years in customer support or project coordination.
• Experience in Customer Success and/or SaaS preferred.
• Strong leadership and coaching abilities.
• Excellent verbal and written communication skills.
• Proficiency in CRM tools, preferably Salesforce.
• Ability to multitask in a fast-paced environment.
• Customer-focused mindset with a collaborative approach.
• Professional demeanor with customers.
• Analytical mindset for data-driven decisions.

Benefits

• Comprehensive medical, dental, and vision benefits.
• 401(k) matching contributions.
• Generous Paid Time Off and Paid Parental Leave.
• Company paid Life and Disability benefits.
• Professional development opportunities.
• Global presence and in-person collaboration opportunities.
• Weekly catered meals and wellness rooms.